SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress like from the store, the threads do not stick out, the zipper works, the fabric is pleasant to the body, a little stretches, but quite a drop, it's convenient to wear through the bottom. Yes, though there is no cutout at the bottom and therefore you will not go in big steps, probably I will rent in the studio that the cutout was made, otherwise very satisfied, the sideboard of the shortcomings of the figure :) took L to the height of 160, OG 88 from 72 OB 94, the village is perfect!
Dress as always super, took a second time, before did not fit in M, had to give to my sister, and now I ordered L. It's a pity that there is no slots, it's hard to walk. Definitely recommend.
Description accurate, a little long, on high. I took on my 88-66-91 and shoulders 39, the village is good, but the skirt is very narrow, it is not very convenient to walk, but probably a matter of habit)) for the office the dress is excellent, looks decent, I recommend!
Cool dress, fully consistent with the description.
Elegant dress! Formal, business, holiday! IN one dress different functions. Ordered a 42 usual size M. Sat perfectly. But the fabric is thick synthetic, which runs! Recommend! Only will be shortened, sewn back fully-impossible to walk, shortened to the knee. My height 162.
Very satisfied with the product and a quality writer arrived within two weeks thank you very much
The dress is super, the fabric is pleasant to the body, not thin, the size 85-65-95 more approached the size L, XL-too big, sewn, the length shortened. In general, I recommend! For work-the most it looks impressive. Thank you very much!
The dress stretches a little, on the parameters 95*82*102 size XL back-to-back.
Beautiful dress! Just as שבתמונה
Really very beautiful and feminine. Special thanks to the store for the excellent service avendomi recommended to the best in the choice of size. I am high 173 cm, weight 60kg and my measurements are: 90-69-95. Reading the reviews I was attempted to buy a size L, but the seller has recommended a XL and had the reason. I wears very well. The fabric is slightly stretchy, but this is a kind of dress which in my opinion does not make its full figure if it's too tight. The material is nice, non-transparent and the dress itself is very well sewing, no odor nor flaws or flying leads. Zipper on the back, back slit, no lining because the material is consistent. Thanks again to the seller for the excellent service, competitive prices and professionalism. Free shipping plotted and express to Italy in about 3 weeks.