SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredibly cool shoes! Purchase is satisfied at 100% on the foot of 24,5 took 40 and was not mistaken.
My size is 38-39, took here 40, well regretted, like a native. Quality fire. As a gift put socks and extra. Shoelaces.
Shoes are excellent. At 39 ordered 40, perfectly fit. As a gift, the store put socks and shoelaces.
Boots are just plague! I was afraid to confuse with the size. Looked all her shoes, everywhere 24.5 cm (summer 38 size, winter 39). Read reviews that you need to buy for a larger size, well, I basically did. Shoes can be tightened, as you like, tighter, weaker, this is also a plus. Who loves it. I will wear it in autumn and spring, because I do not want to burst the sole, like some girls. About rubbing: my legs are different and on one bulges a bone on the heel, which I am sure in the first time will rub. But the second leg feels as comfortable as possible. And lightning! This model has lightning and it's just high! Because at first I wanted to buy a model without lightning. I hope to last a year, looking at how to wear my feet in them warm, even very, I was like at home in a thin sock 5 minutes, while I admired and the legs sweating, that is, on the street it will be warm, which is also very happy)
Took over a month! But worth it because the product is wonderful! I asked two numbers above my current, and was perfect in my foot! Thank you for gifts
Super shoes, took exactly the same more than a year ago, decided to update (in the photo New and Old respectively). I wear 38.5 size, I take 39
Cool!! Very comfortable, waterproof, practical. Look very cool! Very good quality, straight wonderful. Thank you!)
At 37 ordered 38, came up exactly. Without fur. Line yellow. Packed well.
Shoes Really liked!!!! Very comfortable and beautiful. i'm waiting for spring))) the store put socks, laces. Thank you
2 and a half weeks to Ireland!! IN LOVE
fantastic! been wearing them for a week now and very pleased. no glue, no smell, good materia and very comfortable. seems true to size, I took a size larger since I'm actually 35, it is big, I put imsoles inside and it's excellent.
Shoes are excellent for their price! Made qualitatively, the seams are even. Walked about 2 weeks. At 38 Russian ordered 38, you can on the floor size more to wear with a warm toe, but I like it so much. Also put a gift :)
Stink duzha Kruti, yak in the inventory. Delivery to Ukraine three types, packing Duge nadyjno. Rosemirna Sitka is accurate, took the rosemir in the rosemir, adjusted for the warmth of the pellets and the pidiyshli iddeally. Uncle for podharunok, priyemno)
Liked. Go size in size. I have 25,5 cm. Ordered 41 (25,5). There is no place under the insole or socks. They look very stylish. Until I wore it. Seller thanks for the gift (socks).
I ordered 14.11, came 24.12. I think that the problems were at customs, because for 11.11 there were great discounts and parcels there were a lot. Took 40 size, usually wear 38-39, on the size grid fit 39, but pasanula and decided that 5mm extra will not be. And bingo, the size is perfect (if that, then there is always cotton wool). There is a smell, but it is not critical at all. As a gift, the store also put silk laces and cotton socks. The appearance of the shoes is just anrialobashki, but there are a few nuances: 1) very thin main material, will quickly crumble; 2) there may be scratches, although I have not received one yet, and I'm a clubfoot pissos; 3) in them the leg does not breathe from the word at all. Solutions: 1) I'm not going to wear them on a permanent basis (spring/autumn-dry weather), I think that shoes can be stitched in any Shoe Studio; 2) I as a man Creative all these scratches, if they still will, I'm going to spray with bright paint and pick up some "temples", customization; 3) but XS how to make the Shob is not hot :(
Excellent shoes, at 25,5 ordered 41, with a warm toe just right. As a gift put socks and silk shoelaces. Look cool).
I like them a lot, it's got a little flaw but I don't know much, that if they took long enough to get there
Arrived in less than a month and came well packed; the sock is like the ad, excellent quality nor is heavy. Shoe size 37, caught 39 size and fit perfectly, but it depends on each foot. I Am very happy with my purchase!!❤
I got tattooed just a month I recommend a number more gift hositin