SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality and great price
I love love love this jacket. It is perfect. Exactly like I imagined. It is what I wanted. Sewing is perfect. No hanging threads. No smell. Very good fabric. And the size fits me perfectly. I did not communicate with the store. My order was shipped almost immediately and I received it very quickly too. I totally recommend. I am very satisfied. No regrets at all. Thanks seller !
Божественная красота! Низкий поклон продавцу! Миллион звёзд)) заказала 8.08.20 , получила 17.08.20, неожиданно так быстро, но пиджак просто неописуемой красоты и очень стильный, кто любит классику, это сюда! Мои параметры 107 / 95 / 114 , ношу 50 р-р Одежды, заказала 2XL , как по мне шито)) я просто не налюбуюсь этой красотой! Пиджак укорочённый, пуговицы на месте, ещё подвеску из брюлликов , блузончик с бантиком и вышка будет! Дополню отзыв немног позже , уже в описанном виде ))Спасибо дорогому продавцу, процветания в бизнесе! Мало того мне ещё и скидку сделали , помимо того что на него была горящая распродажа! Ну класс! Браво
very good
An amateur. Not everyone can wear, because. Will attract the attention of others. But I like this style, and I will be happy to wear this jacket. On the volume of the chest 90 cm took L, and lost, it was necessary to M. The sleeves were long, they had to be turned down. In the chest is also free. In length I would like 3-5 cm longer, because even with jeans with an overstated waist is not enough length, short. Stick out a couple of threads, well, not a problem)
Beautiful, very very beautiful, arrived very quickly, thank you to the store, I highly recommend❤
Ordered May 20 and received June 17th. With coronavirus and everything going on I was surprised it came this quick. The sleeves are dramatic but adorable, just like the photos. I wear a US4 or UK8. My chest and waist measurements are 34 and 27 inches. I typically wear a small and so I ordered this in a small. It is true to size. It’s a fun piece so don’t hesitate to buy it! The quality feels pretty good it’s not too think but it’s definitely light enough to move around in and wear a sweater under.
The jacket is really very cool, sewn qualitatively, on size 42 and height 1.68 sat perfectly, it is short, for the bottom with an overstated waist.
Quite liked the coat. Has a good texture. Would tee bought the L to be more at ease. But the coat is beautiful and super unusual♥︎
Beautiful jacket! It's great just as the photo size goes perfect and it's quality I'm very happy it's a wonder!