SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super very fast delivery thank you
I like it very much, good quality, although it's a little short
The pattern is exactly as in the photo the colors are faithful also a little short the material is very thick it is qualitative
Dress very well made, material is rather polyester, but pleasant for body, side wszyty zipper, delivery in 3 weeks
Love it
It is perfect, as shown in the images. The colors are the same and the fabric is strong but not to open. The carving is European, for 1.65 cm and 68 kilos, and 95 chest the L is so fair. Thank you very much.
Very nice dress size very nice material I recommend
Dress of good quality. At its 159 cm ordered s size, length is perfect, if raise hands, then the fifth point will be visible. Fabric is paid synthetics. The seams are good, the strings do not stick out anywhere. Delivery fast, order to the Republic of Tatarstan in Kazan came in 16 days. Very satisfied with the dress, I recommend.
A passing
It's an entertaining dress that looks very nice and the description matches the store's.
Very nice, I'm 1,67 and but 70k I ordered an M and I'm doing great (Spanish size)
Frankly beautiful
Beautiful dress. Very good sewing. Perfect size. Need washing before use. The color is prettier than the photo. Very fast delivery.
Perfect
Nice dress. I liked it very much. Fabric of course synthetics, but it does not prevent him from being cool. My height is 165, the length approached what you need and the ass covers. But also not too long
Recu en 9 jours ce qui est plus tot que prévu et elle est comme sur la photo. Pas besoin de doublure, très aérienne sans être transparente
Платье красивое, на рост 165 и параметры 86-63-87сидит хорошо . Но ткань оставляет делать лучшего, хотя за такие деньги лучше и не ждала.
La robe est très sympa, un peu courte mais jolie. La taille est conforme aux normes européennes.
Genial