SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly. On height 170 to the middle of the thigh. My parameters are 86-76-105. In the hips a little too little. The color is not pure white. The quality is excellent!
01.05 ordered, 25.05 came the parcel! Nice dress. The quality is 9 out of 10. the description is accurate. At its size 44 (height 174 cm) ordered M. Approached perfectly while the wide hips. There are secret buttons.
165cm/60kg could be S as well if u like slim fit. bit problem with inside button, it's not connected with material on the outside dress so its look strange, can fix if add another two buttons there. I like a lot dress after mall fix will look gorgeous!
Super dress! It came for a week I'm straight in shock) on the parameters 89-67-90, height 161, even free size S but looks cool!! I'm delighted! I want Now so black!! Take it will not regret!!!
Dress-jacket cool! On my parameters 96/72/98 the size L approached, the growth is also normal at 168. It is necessary to slightly change the buttons, on the chest a deep roll, the shirt will be the most. Shipping and shipment was long due to epidemic. Ordered 20.01.2020 received 13.03.2020
Good quality, for parameters OG 86, OT 74, OB 94, size m
In general, a beautiful dress, even very, it turned out to be a little too small, protruding (og 92, OT 72), so take with a margin. And very frank neckline
Love the dress❤❤❤ I wear size S, ( 169cm, 54kg. bust - 90cm, waist - 70cm, hips - 89 cm) i took size S and it fits perfectly! thank you ;)
Lovely but thin and needs abit of stitching to make it sit right
Corresponds to the description. On the parameters OG 87, OT 76, OB 97 size M came up perfectly, not back-to-back, there is a stock. Who likes a more fitted silhouette, you can take a smaller size. Shipping fast, track tracking. I recommend!