SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I came to Moscow in 20 days, took it from the post office. My parameters: height 176, chest 93, under the breast 76, waist 67. Size s sat perfectly, the sleeves are not short, at the waist does not crumble, and usually this is a problem for my complex. The fabric is pleasant to the body, it looks cool. In the photo, crumpled, when I put the fire in order. I saw a review here about the short length... girls, it's not Mike, but the crop top, which implies being shortened. Thank you.
Very beautiful and high-quality set, but it hurts a short catch on me. I'm 170, 57 kg, chest 3, but I need to hide the sides, I have everything outside
Bon rapport qualité prix. Plutôt satisfaite du produit !
Very nice, quality fabric. Excellent delivery in 6days. Perfect size M
Good sleeves) bought for a warm tank top, everything came up perfectly.
order placed 26th November and received December 9th 2021. as seen in picture. I love it. No communication with store
Excellent sweater, nice, quality, all as in the photo. fast delivery to the Kaliningrad region.
The sweater is excellent, stylish, but the sleeves are very long even if you roll up, but it's now fashionable!!!! In black it looks good! On my size 42 came well!!!)) I recommend to buy!!! Brought home Courier!!!!
Комплект из топа и рукавов с горловиной. По другому назвать не могу))) Начнем с доставки - пришло за 20 дней. Самая быстрая доставка с 11.11 - факт. Качество: хорошее. Топ из-за более менее крупной вязки на большую грудь без белья не пойдёт. Просто растянутся и дырочки станут больше, что следует оголенной груди.. ну вы поняли А вот рукава с горловиной - выше всех похвал. Мягкая и очень приятная «ткань»(?). Идёт по типу оверсайз, тобишь не в облипочку. Однозначно класс. К покупке рекомендую ❤️
I order the second time, for the first time sent a completely different jacket. Delivery fast two weeks. It's fine now. Thank you.
Очень красивая кофточка! Сидит хорошо, подходит под любой стиль
speechless very good quality!! material doesn't iritate keeps u warm amd at same time is sexy . I will purchase other colors too. thanks guys
Probably, it is necessary to steam carefully and then perfectly sit down. For this amount-excellent clothes) I liked everything, pleasant to the body. On parameters 87-68-99 with a height of 180, the village is excellent)
I am delighted!! Really I recommend ++++ Perfect shipping, fast and neat The sweater is superb and very good quality Normally I never put a comment but there I do not have the choice it is just too beautiful, buy it!! On the other hand take a size above, as usual☺️
Matches the photo. I ordered s for my height 170, 42-44r, it came well. Sleeves are long, but then what a moment, the shirt is short and if you have large Titi and growth. .. It will be like a bra. And if I ordered M, I would drown in my sleeves. Therefore, if you take, then negotiate with the store and take the sleeves S, T shirt m. I liked the goods, cool. I dress my sleeves on dresses and shirts. Quality norms. Thank you seller.
I loved it in buso is exactly the same as the store's image, thank you very much x The Soon shipping to Bta Colombia. :*
On parameters 84-64 and height 163 the size of the villages is good. Very decent sleeve length, suitable for very high. Pleasant soft fabric, knitting is rather loose. Not pricked. Delivery about 2,5 weeks to Nizhny Novgorod.
Very spectacular sweater. It looks very cool! The top can be worn separately. It's a shortened style. The neck of the sweater is soft and not tight, the sleeves are long, I turned. My parameters are 152 cm/82-62-84/42 kg. More photos and videos can be viewed in my profile I N S t a G R A M/T e l e g r a m (imenno_te)
Incredibly beautiful kit, chic, gentle, not pricked, I recommend, at 42/44 villages is perfect, sleeves are long, looks cool
Wow fantastic combo, It’s so warm and soft for autumn and winter