SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice dress. Although for people with small bust will be a little loose in the upper. Has sewn on shorts what is good option because the dress is pretty short. Overall I am satisfied with your purchase.
Beautiful dress, synthetic material o-neck pretty deep, delivery in 3 weeks
It's nice the dress, I'm size S and I bought size M thinking it would be small I get a little big, so buy your real size.
Dress very cool :) Size perfect, mysle that sizes is inflated even, because normally stretcher 42, and this 40-size L-is swietna, nowhere Sie not Opina. Material cool, Troche short lining for 169 cm, but is in miare conveniently.
Very nice, just like in the picture, it's a dress but cute, inside it has loose short pants in lining mode. It's very nice and comfortable.
Beautiful! True picture. wears well. I am in love
Perfect dress, thank you☺️
It's hard to get in because it has no elastic,and because of it its a little small for me in chest, and it's a jumpsuit style. The color is nice, and it's well made.
Very cool dress. Shipping fast. Seams are all even, there is no smell. On the parameters 88-60-90 and weight 56 kg ordered size s. The dress sat well, only it slightly shines through. I advise this store
the dress is beautiful for me a little big but I will tailor it. M'y meassures 150 cm, 45kg (size S)
Me encanta
fast delivery, very nice dress, good quality however note that the dress has a rather wide neckline, the knot to tie on the side of the dress is not enough to tighten it, I'll add a button
Платье шло долго из-за карантина, но посылка все таки дошла. Всем довольна, на рост 170 длина отличная, юбка-шорты, не будет подниматься в ветреную погоду.
Платье мне понравилось. Пришло за месяц до Красноярска, просвечивает, внутри шортиками. Цвет красивый. Я его отгладила, и стало вообще супер. Я зацепляю декольте маленькой булавочной, может быть потом пришью кнопку) спасибо большое S подошёл на 42 размер
great quality, true to size and really fast shipping to Poland
Perfect, it is slightly transparent despite the lining, perfect size.
Good quality
Very cool dress. Recommend. Delivery 1,5 month