SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To Irkutsk Shcha 18 days, very quickly) Took for 2412. On the growth of 177 the circumference of the chest 89 m approached, but this, free, if you take less than the sleeve would be short. The bottom is slightly crooked, not critical and if you have a needle and thread to fix it. Hooks fit tightly. The only shedding is very strong
Duje klasna fur coat. M'yak, priemna, easy. Ale is on me to bring the hired rosemir viajavym all great. I'll be litchati. Ale fur coat looks cool!
66-69 am comandat M. Venit Timp Luna. Recomand!
Thank you very much to the store, the order came, I'm very happy, as the delivery extended several times, and there were already doubts. But it's okay. I really liked the order. Everything is exactly as in the picture and photo. Focused on feedback by size. Size s came up at 44-46. Parameters 90-80-95 height 161. Everything came up. Very beautiful, the fur does not climb at the first fitting.
Delivery about three months. At + 1, I'm warm. Soft, Hooks did not cross, so that you can wear in different ways. My height is 170, the size is s-m, if there was Xs, then I would take it better, I do not really like oversize.
As described in the beautiful plush coat like it very much. fast shipping beautiful package. my country arrived in about a month. very comfortable and warm coat, length ideal for me. ceket inner part lined, have two pockets. quality, seams sturdy, soft plush. white color have hooks but hardly used, outdoor track. ölçülerim 85-70-92 Size S was complete. lovely plush jacket I would definitely recommend. best store good product. my country has the customs duty.
Todo well, the women coat are as described, and touch is very soft. Fast shipping. There had to communicate with the store. Harbor, But I not recommend for extremely cold climates. Its about lazy boy are the closures, they don't look QUALITY. Buy them to give away, But ultimately not liked
loved my jacket! I got a Large and it was perfect. I'm 5'1 and pretty petite.
Oversize model. The fur coat is cool, the color is pleasant, it looks good. There is a lining. The hook fastener is not very reliable, immediately sew them better. I expected that the parcel will come much faster. It took 19 days for the parcel to be shipped from China.
Delivery Month. the coat came up perfectly. but for this money is very thin, at least a little warmer. it is only in plush weather to put on.