SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very nice, the dress is very nice, the dress is very nice and the dress is very nice.
Super materiál, S páskem budou vypadat skvěle
The dress is very nice, very good quality, the fabric is soft and worth it, but to my q I'm usually size L, I got super huge, wide and super long on my 155 m; so if you can buy a size less then still it will be a little loose. Shipping was fast 20 days the most
Šaty jsou krásné, yen Trochu volnější/větší. Doporučuji.
Loved the dress. Need a small fit waist, nothing more. Not taxed. Thank You store. God bless you all.
The dress came to St. Petersburg for 17 days. At 86-68-96, the height of 162-164 took S. size, of course, super large. But the dress sooo liked it. Looks cool. I decided to even buy blue. The only thing that confuses is a synthetic lining (skirt and front). And without lining in any way, because. The dress is all in a hole. Before shipping, the store wrote me a message asking me to pay for the shipment, saying she suddenly rose literally yesterday-today. I looked at the ad, the price of the dress was even slightly less than I bought it. Then I wrote in support. They said it was a disorderly behavior of the seller. As a result, I did not respond to the request to pay, and the seller sent me a dress for the day 4th or 5th.
All OK pretty dress, as the picture wzięłam size L to under bust fit I 100 mogłam wziasc size M, is a little big and I am in 7 month pregnant, dress zamówiłam for summer, but quietly now fit, in summer ladies strap and will be OK. I am satisfied with the dresses nice green color :) dress have petticoat wszytą, dołączam zdjecia, can see. Very fast shipping thank you
order 11.11. It arrived in 2 weeks to Pl. good quality. I ordered size L, I have 98 cm in breasts and it fits perfectly. I am 158 cm tall. Reaches up to my knees. thank you
Finally pay it!!!! The Parcel was little more than a month. Track to track. Seller happy, responsible, if there are questions. Now about the dress. I am very happy!!! Yes, threads for embroidery stick, but I with scissors make friends, gather the little things in life. Everything else is fine. This is my first purchase clothes (not including swimsuit, he also went). Color is wonderful, as pictured. Size S the 44-46 (46). OBM chest 90, waist and hips does not really matter, loose-fitting dress. The growth of my 170. Dress just above the knee. If you want you can is gathered thin rubber band of the legs to the waist, will a close-fitting (that I and try to make the curious, what happens, do not like it, take away). Can be worn under your belt. IN general, as you like. IN general is very happy and dress, and the store! (For the money) to buy recommend!
A cloth of Garnet forced Green colouro, yak in the photo of the store. This is hot! Cloth is ready for natural material, Yakin cut and sewn. On the parameters: sight 1,7 m, 94-72-100 pidiyshla suknya Chudovo. The property is located in the heart of the city. It's possible to pull the belt Chi without new. I recommend before buying.