SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much to the store. the dress will be worn as a tunic. Another one size for more and it would be generally idially all. to the fabric and quality for this money, there are no complaints at all.
The model looks very good, the seams are even, the threads do not stick out, the fabric is polyester. The only negative was long, received in two months. On my height 175 cm looks very good, not short. I like it. There is a size for size. Who likes bolie free can be taken on size or two more. It's residential.
Very short, only as a tunic to wear. The store is sociable. Size corresponds. In my 52 (chest-104 cm) just right (spacious, as I like, not tight).
cute dress. i am 5’2” and 130lbs and ordered a medium. should have sized up. fits perfectly but i like my dresses to be a little more loose than this is.
Just like in the description. My height is 157 cm the length of the dress just above the knee. The most. My 48 rules, but could be taken and HHL. Though so cool. Easy to dress, summer super.
Bought for 367 p. 85 K. on sale 11. 11. the dress came in a month. the length corresponds to my height 156 cm. knee-deep. at 92-85-104 the store advised the size of L. everything went well. she took for the house in the place of a dressing gown or tunic-comfortable. The seams are even. not yet washed, but according to the reviews I realized that the color comes out-it is worth soaking on 1 H. With the addition of salt and rinse with the addition of vinegar.
My favorite tunics, already the third of different colors, really like, delivery fast, on the hips 125 5 HL excellent, free, not tight, wear with trousers of different colors plus jewelry, super tunics!
The product is very good and thank you to the store and the shipping was fast to the Sultanate of Oman twenty days and the fabric is very good and its stitching is excellent and thank you.
READ first....this is the second dress I've ordered, first one was the navy dress, recieved several complements, i love it so ordered another, second one was the black, it seems much thinner and completely see through blue didnt fit when I first bought, more like a shirt, I'm losing weight and can now wear it as a dress. I'm 5'3 178lbs