SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress was too small but I have it from behind otherwise made making them it nevertheless has can to pull very beautiful and they enjoy it
The dress is normal quality for such value, there is no smell, manual washing withstood, the skirt is five-layer, the top layer of soft tulle, the bottom of more rigid, long petticoat made of lining fabric and another short with a mesh overlay, the bottom is not processed and the edges are uneven, cling and gather, I filed the top skirt with a lace braid (60 R.), and the lower oblique Bake (30 R.) and the dress began to look very beautiful and the layers lie exactly. The top of the dress from the guipure and from the inside lining from the Muar, sticking out threads at the ends of the seams, I tied and trimmed, the daughter at first said that in the shoulder area of the colitis, but stopped after washing and ironing, belt and bow of dense non-slip satin, if you trim and process the bottom of the hem, cut the strings, Pat or steam, It looks very beautiful and rich. The size of course does not match, you need to take more, we have a height of 140 cm. (9 years), without a podyubnik on the rings a little long, up to Cheboksary was 3 weeks old.
Wow for the price gorgeous
Order from 11.11 received 24.12. Dress beautiful. Real princess dress. On the lining, for splendor is sewn. Mesh. Seller thanks
Daughter thin, height 140 on the sides at 1 cm. Everything is just right. Lace is pricked. In Nutri a little thread stick out
The goods came quickly. The quality is excellent. Color matches. The size is 10 (150). I took it with a margin, so it's a little big.
The parcel came pretty quickly, the track was tracked alerts came. the dress is beautiful, with the size a little too big, in the photo with a petticoat, a little edge of the hem of the dress nervous somewhere threads stick out.
Delivery to whome.obl. 3 weeks. The underskirt is good, stitched well. On the belt is an elastic band, Velcro and lace-very convenient. Suitable for large girls. We are thin, we only needed a lace, and so falls. Only 2 hoop, but I think with three it would be better. Its value justifies. For 9 years took 9 T.
It came in 2 weeks to Kazan. The store confused the size of 1 of 2 dresses, but compensated by money, so I do not have claims to it. 14 size (170) by 146 cm height is a bit too big. Sewn is not very neat, somewhere the threads stick out, but not critical. For this money will come down.
It's okay. I recommend. We measure-I will add. Thank you.