SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took a larger size from my usual. Too big in the chest. Very beautiful dress. 100% polyester.
Size 10 approached Russian 50 size (chest 103, waist 82 cm, hips 108 cm), the photo is on me. On the height of 167 cm. The order waited 32 days. We order many different dresses for our performances, models of dresses usually try on for a photo on myself, so I specify the size of the dress on me. The manufacturer is not the one listed. In the general order, the dress cost 435 rubles,
Everyone is happy, delivered for a month to Moscow, size 6 corresponds to the Russian 44-46, dress, as in the photo, the fabric is thin, tight, the figures are removed immediately visible, so you need to follow the stomach;-), I recommend the store! I recommend this seller, good dress!
Very honest and responsible store! Product of excellent quality! All recommend this store and seller. Sending fast enough, delivery to SPB about 5 weeks. Thank you for your cooperation. Photo attach later, not yet possible.
Excellent summer cotton dress. The quality is excellent. Sewn well. The fabric for the summer and the beach is excellent. Size 04, very well suited to parameters 84/64/94. To buy I recommend with all my heart. Looks exactly like the store's photo.
The sundress is just a bomb! Og-120 of-90 ob-110 on the slim figure will be a fire at all! Recommend!!!
Size is perfect for 168 cm 92-73-100 sporty figure. Cups inserted. Good length. Good quality of sewing. Quick delivery to Kiev. If decorated with some accessories can be worn for a wedding party (as a guest).
Very fast shipment, dress arrived in 2 weeks to Poland. The pandemic didnt affect the logistics. The dress is very high quality, looks just as on pictures. The price is also excellent. My parameters: 95 bust, 74 waist, 106 hips. Size 8 fits excellent. Slightly below the knee on 166cm height. It doesnt shine through, there is lining. I am amazed, thank you.
It's super. The model is bright, the fabric stretches... But if previously took 4 size in velvet, this model would like 6 size. A little stiffens the movements, but this apparently quarantine affects and the night life... Quality at the height. Mega fast delivery is about a week. I'll lose weight. For the dress to sit well, it's worth it)