SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great material, I love it. Thank you!
В талии впритык. 79см у меня.Рост 160 вес 56 бёдра 94см
Not a bad but, I will definitely by more, I’m very short 5ft so they sit like normal length on me which is fine. Very silky and soft, be amazing in summer. Thank you store. 6-8weeks to Australia . If you’re really tiny like me (47kg 5ft) they’re a little baggy and you really need an extra small if you can find one, I got Small.
Oooo, the color is excellent, the fabric is thin, but does not shine through. They look great, but if there are flaws on the hips, they will be visible, tight. Fabric slightly stretch, I think that on the Pope and knees will not stretch. Anyway, great! In the photo, the color does not transmit, yellow. Delivery about 3 weeks to Moscow.
After the quarantine it was worth even two sizes more to take. But in general, the trousers are excellent and very beautiful. Height 164
took a month to arrive to USA. very cute pants And true to size
Very beautiful pants, loved the fabric. Just have some considerations for whoever buy: The belt is not covered with fabric pants it is made of faux leather with a thick fabric over. The pants the bottom big, cuz is for someone taller. I measure 1,56 m, so will need to decrease the bottom, otherwise was uptight. Unfortunately the pants have lining, but just use with a short inside. The only "defect that found the piece were finishes, this sewing out not appreciated the clothing.
I got super fast, the pants are finite for spring or summer. It's very nice, it looks super good, I 've taken one more size than I usually order, I'm a European size 38 and I ordered an L, it suits me. I recommend 100%
Very cute pants. I sized up and they fit better, however they pull tight in the crotch/buttocks area and I’m afraid I would end up splitting the pants because I am curvy. They fit the waist good and look exactly as pictured.