SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The vest is just a bomb! Sewn perfectly, even filling, without any smell, sat on 40-42 perfectly, warm-in general everything is super, thanks to the store, I advise you to buy it!
I came to Moscow for a week! The quality is excellent, the fabric almost does not shine, the filling is uniform. For 1200₽ an ideal waistcoat, sits perfectly. In Moscow, I measured many different and no one liked. On the Russian 44 took the size of L, sat perfectly, height 165.
Très convenable niveau qualité/prix. Réception très rapide en 10 jours en France. Taille très très petit, je fais du M et j’ai pris du xl donc prendre 2 tailles au dessus de sa taille habituelle.
Very nice jacket well received in very little time I recommend it super
Très belle veste ! La couleur est beaucoup mieux en vrai, j’ai taille L j’avoue sa me sert a peut mais bon sa se remarque pas. Livraison en 1 semaine
Whooooooahhhh order the 13 received the 24 so 11 days, very very beautiful, superb sewing, I made S I took an L to be comfortable and put a sweater below, I recommend!!!
Size C, put on the parameters: 88-62-89, height 160 cm. Quality for your money is excellent!
Tight. On the Russian 42 took S. I sat down well on a tight hoodie. Color beige. light, pleasant. It's packed evenly.
The quality is top! I took a size L and it's perfect (I usually do s) take 1 or 2 sizes above for a better effect. I received it in 10 days! As expected really perfect
Very good quality. I usually do S but I have the M to be able to be wide clothes. I recommend!! Close with its pressure only
Хорошая жилетка. Своих денег стоит. Не пахнет. По качеству хорошая. Но у белой размер маловат. Ну прям впритык. Немного топорщатся пуговицы, когда все застегнуто. Для большой груди надо на размер побольше брать.
Exactly as in the photo super happy I like a lot and I received it very quickly. Size super good. I took L because I wanted it to be oversized at all that super.
Very good down jacket, good quality, perfect size S (161cm and 47kg) Arrival in less than 10j (in France)
As in the photo, the jacket is very good, I took it in size L. Arrived in two weeks.
I really recommend! Comfortable vest with small pockets, nickel delivery frankly nothing to report.
Down jacket as the description super beautiful looks to keep warm super happy with my purchase. Came in 10 days so deadline. The down jacket has no smell, the packaging is simple and perfect. I take 1ou 2 sizes above. I recommend this store
The waistcoat is pleasant to the touch, do not say that it is very stuffed with down, medium stuffed) quality, color as in the photo, I will wear it. Thank you!
Article according to the description, order on November 23 received on December 2, very fast delivery to France in Paris. I took a M while I do S and it's the perfect size, the quality is superb, keep warm and there are pockets. I highly recommend this article
The waistcoat is excellent. Warm. If you measure yourself. The only thing is a little bit of filler. But not critical!!! I did not communicate with the store.
Received in 1 week, incredible, I love the vest and it's okay, it is light but çava