We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took only 11 days to come which is sooner than expected and it also fits the description very well
I stay perfect a little long but nothing that can't be fixed.
Long but all quality, excellent 5 stars
It's bigger than expected (the length is perfect though considering I'm 153cm), but still looks good. Love the color and fabric. Definitely worth it!
Not bad panties, my daughter is delighted. At 46 size ordered XL, sat perfectly.
Dear buyers of this product, I did not receive pants, I was deceived by the store, the track number was sent wrong. I think that this is a deception on which I got caught, I did not even expect it. That only insulting because these pants were ordered for the new year for a teenage child. and the producer only fed breakfast. The track was not initially tracked. Dispute closed no money , No pants.
Very nice, try to order one size less is large, I will certainly remove that brooch that looks super bad
1.73 cm The product is excellent I am so happy
exactly the same
Pants reached for 2 mpsiac. Quality is good. On the Size S took M. thanks to the store.
Seller recommend, the size coincided with the expected.
Beautiful pants, like thank you store
The goods took a long time. Neat sewing. I think my granddaughter will like trousers. I recommend
Slow to arrive, but is beautiful, size is great!
The trousers are exactly the same as your description, I wear a 36 European pants and it suits me perfect, fits very well to the waist, the fabric is a strange material but it looks good quality. Follow me in Insta @ erikawave
Thank you, great!
Shykrny pants!!! I advise!!!
Very quickly came, less than a month. Joggers are afigen, I'm in the East!
It is awesome! Great quality and quick delivery! If you want it to be loose on your thighs order size L, you can adjust it to your waist.
exactly the same as the photo. although it is small size
I received the item today , the quality is very good and its look very similar to the picture. In my phone the color not clear well but I really recommend. Unfortunately i follow the size recommendations but its a bit small for me if i only take extra size will be fine .
Pants quality, beautiful and comfortable. I advise everyone!
For not sending in shipping genuine fast cooking 66 in the launching and try not to wear XL reduced. Think than smaller, so just dont L if the nail is the 뻔 Cloth is thin and feels like waterproof cloth and pants in reducing banding right now. Right lower leg section strapless long mermaid high sleeveless double dish Price is expensive in worry had a tingly
I loved it, it came super fast, although it got a little big, it still was good!