We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's just like the picture and I love it. Tracksuit fabric and super good. I asked for the L because there were no more sizes and I wanted you to keep Me loose but well I'm staying good because I wear L / XL depends. I would have liked it more loose but I look great.
very cute I usually wear a medium but ordered a large so they could be a little big on my. waist band is a little snug but I like them.
Pants fully correspond to the description. Fast shipping.
Very happy with the pants. Good quality.
The crotch is very high up. I am 1.65m (5"4feet) it is almost reaching my chest but overall nice quality and the white isn't as see through as everyone was saying. You can kind of see the pocket bellow but hardly. If you still want the pants even though the crotch is very high up wear them with oversized hoodies, jumpers and it will look awesome:)
I liked it. They sit cool. The quality of the fabric is not bad, the pockets and linen are slightly translucent, although the fabric is quite dense. Waist high. With a short T-shirt, as on the model, it will look cool. On my parameters 70-94 took M-sit freely, as I wanted. Delivery exactly month. I advise!
I measure 1' 69cm and weight 57 kg. I ordered a size L, I'm a little big but I fold it and I'm doing perfect. The quality of the fabric is excellent, it is a very nice cotton to the touch and elastic. Others have pockets, which in my opinion is A very good point. Fast shipping, arrived in two weeks
Came for 16 days, new mail) packed well, soft pants, cool)) I'm very happy