SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On height 164 cm, weight 52 kg. Coat size L. OG 86, OT 67, OB 92. At a temperature of + 5 on a turtleneck is not cold. Lovely soft coat, 80% wool. It looks expensive and high quality.
It came quickly, weeks in two. Coat of excellent quality. Stitched smoothly, nothing sticks out anywhere! I thought it would be a little longer, for my height 160 cm just below the knee! In life I wear 42-44, my parameters are 93-64-90.
Nice coat. Prickly, natural. On the parameters 88-65-89 the village is ideal. Warm, although without lining. Looks expensive. Cost 4000 Rubles. Thank you
A good quality coat, not worse than in the store, but cheaper, fit perfectly, I wear M, took L on the advice of the store, my height is 165, the length as you can see is also good, the presence of wool in the composition is felt, steamed a little and norms, the only jamb on the hand, first thought the spot, But closer I did not consider the stain of the type of cut that-I do not understand, whether the wool was not enough))) but it does not catch the eye so I'll leave it, it sits well
Corresponds to the description, really wool in the composition. Bought for 4500 with coupons. Took the size m on the parameters 77-65-86 cm. Shoulders 37 cm. Height 157 cm. On the oversize hoodie coat sits back to back .. Who loves oversize, take a larger size
Expected the best from the coat. Asked the store to show the color of the coat live, he did not. Without lining. I wear it in the form, I do not like the way it sits in the buttoned. Size L at 46 Russian is a little too small. The sleeves are short.
The coat is excellent! Very nice wool. But the color is cold. For warm girls will not be very. It's rather autumn. In winter, just do not dress. Only if yuniklo's smoking is under the bottom.
The coat is gorgeous. On the growth of 177 85/73/97 in size M slightly short sleeves, but everything else sits perfectly.
A beautiful coat as desired. Simple without unnecessary buttons and a neat collar. Took on the euro-winter with the car. Good looking milk color Delivery in time was all tracked. I washed it for 15 minutes by 30 ° and pressed it by 800. The shape did not change... the villi almost do not remain on black. Thank you for the goods. With pleasure I will wear L On parameters 90 65 91, 55 kg 168 height. Slightly longer sleeve, and so excellent
Good quality, height 168, 49 kg, took M, sits perfectly, just below the knees, delivery 14 days. On the tag, the composition is indicated by characters, 80% of something (probably wool) and 20% more something. Very happy.
Slightly small. On my 42 is dressed on a T-shirt in the photo. to the touch is pleasant. A high cut is made from behind. Let us see what happens when wear it.
The coat is good. I expected, of course, denser, but let's see how it will be worn in the autumn. It came quickly, which is very surprising. On the parameters 95/74/98 took L, the village is excellent, the sleeves are in size. Thanks store
Girls, it's a bomb! Coat of fine quality, natural wool! I understand similar materials in stores from 15000. The find for those whose height is less than 163 cm :) My height is 157, the size s came up perfectly. Who is small, definitely take it. I'll call the cons: The coat came mint, it took a sender (see the last photo) and the conditional minus is an impractical color, but here you should choose;)
Excellent! delivery is very fast! The quality is good, the material is pleasant-soft, neatly stitched, smoothly. I am very happy with the purchase! Size S on my Ross. XS/40-42. /Height 154. o. g 88/from64/o. B. 92. came up perfectly!
Nice coat. On the height of 170 and the waist in place and the sleeves are normal. There is no label that plus
Пришло мое долгожданное пальто! Искала очень долго, в магазинах не было подходящего цвета, на али, конечно, боялась совершать такую серьёзную покупку, все таки верхняя одежда и не 500 р стоит, ну) Подробно изучила все отзывы, измерила свои параметры (73/62/73), написала продавцу. Почти все наглядные отзывы ориентированы на размер М, но я сама миниатюрна, и в магазинах беру обычно s. Продавец заверил, что нужно брать s размер, и не ошибся! М смотрелся бы несуразно велико, а s то,что мне нужно! Примеряла специально на толстовку и джинсы, сейчас для меня это самый актуальный и удобный образ. Как видите, сидит хорошо, длина изделия и рукавов мне соответствуют, чем я довольна. Пальто чуть приталено, материал шерсть, на холодную осень только если с тёплой кофтой и шарфом, как я и планирую носить. Пришло максимально быстро, наверное один из самых быстрых заказов, заказала 24.08, забрала 8.09. Заказывала в день скидок в конце лета, с учетом купона вышло ~ 4600)
dostawa w 13 dni.Jest PIĘKNY, MIĘSISTY BARDZO DOBRY GATUNKOWO MATERIAŁ. PIEKNY KOLOR.Nie jest pognieciony ładnie zapakowany.szybka dostawa.Jest CUDNY.JEDWN Z BARDZO BARDZO DOBRYCH ZAKUPOW!!WSZYSTKO ZGODNE Z OPISEM
Мой рост 158, по размеру подошло хорошо, только пояс низковат. Судя по ощущением и визуально шерсть есть в составе однозначно! Хорошее пальтишко за такую цену, осталось его только отпарить) Продавец положил в подарок резинку для волос;)
The coat was received in 3 weeks, everything corresponds to the store's photo. Very helpful feedback, thank you very much to all. Good product, I recommend! More thanks to seller for good item and fast delivery.