SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the most bomb and cool! The fabric is excellent, it's nice to the body. Beautiful such a thing! I'm delighted.
Excellent yukata, very satisfied with the purchase.
It was about a month in Tyumen. Very happy. A beautiful and quality thing. Thank you store)
Order satisfied Delivery fast
I liked it very much! Quality is excellent, delivery is fast
Very nice the design is very father, I thought the fabric was from other material, but I still recommend it
It's very nice this one.
Good quality fabric and design, I love it
Nothing to say. Perfect
Perfect. Nice and cute. Love it. Super fast shipment.
Beautiful, delicate fabric, soft, excellent quality and delivery format is just as photo and better.
Excellent kimono, the print is clear, the seams are good, the threads do not stick out anywhere. The fabric, of course, is full of synthetics, but on the T-shirt/T-shirt evening to throw quite comfortable. Most likely, later I will order also with other prints. By the way, the delivery was very fast, which is also a plus.
beautiful
Well packed and corresponding images.
Muy bonito, el dibujo nítido, la textura muy agradable. Solo ha tardado 9 días en venir. Mi talla es 44 o L, y aunque es talla única me queda perfecto.
Ha llegado solo 12 días en llegar a España. Bastante antes de lo esperado. Es muy bonito y queda muy bien. Muy contentos con la compra.
Very good quality! The size is ok. I love it!
muy lindo, buena tela, llegó perfecto
Bright, high-quality and beautiful yukata. It came quickly, everything is neatly packed, even ironed. Laik definitely
AAAA how cool, thanks;))))
It's very nice, exactly like in the picture. The shipment was very fast. I had No problem.
Great kimono! Single layer dense synthetic. Looks great! Drawing as in the photo) It reached quickly-about three weeks before the SPB.
They arrived very quickly and seem of good quality for the price they have. The clear-looking printing with vivid colors, and the fabric looks cool. I ordered both the white and black version and both are very nice.
Product looks good, the printing is nicely done
Everything is fine, its money is worth