SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color of the sweatshirt is a bomb! on the growth of 157 slightly elongated! Cool and beautiful!
I ordered my mother, she liked everything. Wears size M, ordered L
Thank you It's brilliant. The size corresponds to European standards and the rendering is as in the photo. On the other hand it is not thick or heavy. Nor oversized as that means it. It is beautiful overall and correct and pleasant to wear, to look too. Thank you for shipping so fast.
Amazing!!! Super lovely sweater lovely soft
Arrived in 1 month. Correct size. Very good. Good quality well sewn.
Super sweater! Soft and very bright. If you want an over, take a larger size. Delivery to Pyaterochka.
All as in the photo! The quality is very good turtleneck, the color is fire! Recommend
Very beautiful bright color, I will add a photo later
I went 2 months in KZ. The color is very bright, the knitting is good, soft. But I'm on XS very long
Thanks to the store. Identical sweater! And good quality.
Better than the picture, has high quality.
Nice sweater! I took it on my tummy. Soft, not fluffy. I really liked
The reviews are correct, there is nothing to complement, on the chest 92 cm village oversize as it should, I advise!
Well, so-so)) with the appearance of bright, at this probably advantages ended)
Everything is super. very happy to buy!
As in the photo, the seams are not very smooth and the knitting is thin, in general the sweater is good
Large, as in the photo. Size 42-44 height 170
Из минусов - материал синтетический и тоньше, чем я ожидала + запах сырости. Из плюсов - потрясающе яркий цвет и оверсайз. Очень довольна тем, как свитер сидит, специально взяла m, хотя сейчас ношу s, и не прогадала. Талия 62, бедра 91, рост 166 см. В магазине за такие деньги синтетику бы не купила, но эксперимент с покупкой удался - рекомендую свитер, единственное, учтите минусы при заказе.
Цвет яркий, насыщенный. Боялась, что будет велик на 44 российский, но все село отлично.
Class, came quickly all whole Color Bomb quality good thank you store