SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty bodik with Ruches, pure cotton, the seams are even. The product came very quickly. thanks to the store.
I 've been asking for the follow-up all the time and wait 52 days to receive bogotá-Colombia, that I even got to ask what if I was held and the store said: It takes a while to update, fortunately my baby is 3 months old, long wait and I ordered 6 M. It was rude to tell me that my shipment had been the economic one knowing it cost more than the product and it was not free, little or enough has to sell with pleasure. independent of everything I liked the product but I already prefer another store. Thank you.
Nice dress. For 8 month old child (72/8800) a little too big size 12 m.
I ordered a red color, it came quickly enough, less than a month. The quality is good, there are threads, uncritical, cut off and all the hood. Fabric cotton, which is very good, worried about the quality of the fabric)
Delivery fast three weeks, the product corresponds to the description, the material is thin but in the summer is wonderful. I recommend the store and the product.
For the girl 1,4 ordered the largest 24 months. a little there is a stock and on the sides a lot. Until the summer will grow up and it would be possible and 18 months. I ordered boldly. I ordered January 14, I received January 29, the post of Russia of course as usual will die. So would have received earlier
The dress is super, all as in the picture. Super fast shipping. There is no smell, the sutures are all neat and even. I recommend!
The dress is just super. All seams are stitched neatly. Threads do not stick out. Took 12 m, we are big, but I specifically took on growth.
The goods came very quickly! In just 8 days. Body as in the photo. The fabric does not stretch and is very small. My daughter is now almost 8 months old, the weight of 9,5 kg and the body is right now. Already a week in 2 will be little. I ordered 12 m. The goods are generally satisfied, especially the speed of delivery
The dress came quickly, ordered 7.10.2019 came 18.10.2019. Color and fabric are good, meets my expectations. Size ordered 12 M, US for growth.