SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very comfortable. I really love them
Soft and stretchy take your regular size
I should have took a pic I didn’t think of it! Fit exactly as described and pictured! They’re too cute!
Very stretchy and covers your bum. You can make it low waisted or high waisted or anything in between
The fabric is a nice mesh. It will be not hot in summer. Can be worn on high or low waist
super cute exactly as described
Received very quickly I ordered a perfect size M for a French size 38!
Came in quicker than i thought and they fit perfectly. Can’t wait to make a cute fit with these
It is very good quality and it stretches quite a bit, I asked size M and I think one S would have been good too
Very stretch, very cute. To the buy!
Shorts are an amazing fit, I’m usually a UK 12/14 bottoms and I got size L fits over my bum which is a plus. Got here in 5 days.
Love it it’s so cute ! Size fits well and it looks like the photo
great just like photo !
bellos
Comes long than in the photo, the fabric is transparent but feels good quality, it is very comfortable, I would buy it again
I bought a medium. Super stretchy probably should have gotten a size small
SO CUTE
Chudovi shorts, pachprozori, to sit bravely and so well to be drawn. Took a yak at home, ale a brute Garno stiduvati at the University's outfiti.
I ordered a medium which is usually the size I get and they fit perfectly. They came faster than expected also.
Muyyyyybonito⭐️⭐️⭐️⭐️