SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought the size S, I'm thin slim, my parameters are height 163, weight 48, og 85, OT 70, OB 90. The village is good, the sleeve is three quarters, the length of the Mini and looks short, the lining is pleasant to the body, the dress itself is velour with sewn fishing line transparent sequins, casting blue green colors. Slightly crooked neckline and had to manually fix the lining around the neckline so as not to turn out. In general, for this money the dress is better than expectations) for the bachelorette party is suitable) I recommend the dress and the store)
Quality and seams, everything is just super. On growth 160 bought L
The dress is beautiful, soft. Immediately washed in warm water-no soldering has disappeared. A little was gathered on the sides to the bottom, but when I put on stretched and not particularly visible. The cutout can be put on before and on the back. My height is 170, the length is good for me. My parameters are og88, ot70, ob96. Delivery less than a month to the Primorsky territory.
Delivery slightly less than a month, track tracked. The dress is really good quality. My size S and height 160 cm, and ordered the size L, and did not lose. The figure is semi-adjacent, not obtyag, the sleeves are short, the length too. Tall Girls will not fit. Looks beautiful in both versions (cutout front or back). The dress itself is velvet, trimmed with paillettes, there is a lining fabric. The only minus the bottom of the hem slightly twists, because of the fact that the lining and the main fabric are sewn together (you can see the curve). Sequins beautifully shimmer.
On the parameters: shoulders-48 cm, og-92, ot-70, ob-101, height-1, 62. The dress is super! the inside is soft lining, the sequins of the skin do not touch. it looks very cool! there is a little smell.
Stunning dress! Made from beautiful velvet and blue/green sequins. There were no threads sticking out, no holes, no weird smell, just prefect night out dress. It's very elastic so size S will fit sizes XS and S perfectly. You can wear it two ways, and it's just great! I'm UK size 6 EU XS 88-66-88, 52 kg weight and 162 cm tall and size S is just prefect. Highly recommended!
Nuostabi suknyte. Tikrai nesitikejau tokios kokybes. Tobula. Nesioju dydi S/M emiau L atitiko. Ugis mano 172 cm Tūk rankoves trumpos. BET atrodo Kad Butu triju ketvirciu
I do a 34/36 in France and I took a M it's perfect
Super dress! Straight dress dreams! It is made of black velor with transparent green paillettes. Sometimes it seems that it casts blue. Dress on knitted lining. There is a slight smell. Probably from sequins. I was afraid that it would be very short. Short, but fearless. Ordered M with shoulder volume 93 cm, chest 85.5 cm, waist 61 cm and height 164 cm. The parcel was tracked. Came 5 days earlier than planned.
The dress is sewn flawlessly. Threads did not stick out anywhere, the seams are all even. On its parameters og 94, ot 76, ob 98 ordered xl, based on the reviews and size table of the store. The whole village is excellent. The dress has a lining, the sequins are sewn firmly, in the process of fitting no one fell off. Definitely recommend this product!! Thanks to the seller.