SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it. On the height of 173 sleeve, of course, 3/4. The size of my 107-88-110 it was fastened normally, but I'm going to wear it unfastened, because it's very warm, it's hot in it. Quality is not bad, everything is neat, sfotkala internal seams. But the tag with the composition of the thread and recommendations on uhenod is not, the store replied that it is cotton and linen, and you need to wash in cool water (30 degrees). I have doubts about cotton and linen, too warm to wear.
Wonderful jacket. Very warm. Only shorter than I thought.
All good. Thank you!
Silky very tight jersey. Sleeve with an increase of 162 closes the bone by 1 cm, on Ross 44-46, shoulder 40 sits like a model.
Fast delivery, quality goods. The tag with the size is not, but I'm 46 size, weight 58 kg and height 160 cm came perfectly. Thank you, the order is happy.
I liked the material, tight jersey. Sewn neatly. On the back for some reason shorter by about 2 cm than in front. In 1 place, the button is so put that it turns out a wave of decorative white line. But these details in general do not spoil the picture. On the growth of 160 the sleeve is full-fledged even if you turn. (og 94, OT 85, OB 105).
I love it. It's my favorite shop.
Loose jumper, corresponds to the size grid, quite neatly made
Very nice. It’s a heavy sweater composition, and I like the squat fit of the jacket. Looks very nice and perfect for cool weather.
The jacket really liked, tight, fluffy jersey. After washing, the form did not lose. On the growth of 169 sleeves are short, alas .... At size 46 freely.