SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Me encantan! Me han llegado en una semana a España
Perfect, size, quality, delivery is not come with smell.
The quality is good, already took one winter and autumn, all the same as new. Everyone likes an unusual top-lacing, looks beautiful and you can so adjust to any waist
Leggings with a start, on the parameters 60-94 took S, the volume more will be small or burst in the process of socks
Good quality for price, elastic gummed. Inside lined to polar, perfect for winter. Comfortable and versatile. I recommend size L for people with wide hips and weight over 60 kilos.
At 46 48 Russian growth of 175 (31-32 do not know in what system) L seem to be small, it seems that too in the porch, but the material stretches strongly and on the seams the tension is not strong. But the material is better not to scratch. The length is good. The material to the touch is nice, inside the fleece. There are no claims to the seams, neatly, a pair of short threads inside the product. Packed in a zip bag with fragrant sachet (?) yellow sachet on the photo. Arrived quickly, ordered 02.05, at the post where 18.05 arrived.
Wonderful pants, much better than thought it would be. It is warm inside and has a glossy finish beautiful out. The pants not looks cheap and wears very well in body. Have 1,71cm and 57kg and S well dressed, just got a little tight butt. Exceeded expectations. The store sent a sachet fragrance together
Good leggings) but wear with something long) because as a haircut) well stretch. Smell very much
I like it all, thank you)