SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is super! Exactly like in the picture! Cotton. Not transparent. Measurements 5HL: TD 67 pob 80
Well sewn, material like, odorless, well packed
This is the second time I have ordered this dress, I love everything about it, well made and fits well.
The dress is cool, I ordered 46 slightly large, it was necessary 44. The fabric is good HB is not transparent. I liked everything. With the store did not communicate
Before St. Petersburg, the parcel reached 28 days, the track was tracked. The dress really liked it, fully corresponds to the description. The material is pleasant: natural, thin, delicate, creases within reasonable. The seams are even, but there are small flaws in the overlock. Color deep black. At a height of 180 before 2 cm below the knee, the back reaches the calf. On the chest 90C the village is free, the figure "pear" without a belly style fits perfectly.
At 48 size is very large. Huge simple. Even considering that it should be free. The cut is the easiest, the fabric shines a little. A little like a straitjacket) on the sleeves even there are no cuffs. In the store would be bought.
I love it, long and wide the fabric is like cotton, highly recommended
Corresponds to the description, the size coincided
The order came quickly. On my parameters sat perfectly. 114/92/114 cm. Height 165 cm. Weight 78 kg. Very satisfied with the order. Free and comfortable thing. Pockets are not unfortunately. It is difficult to photograph yourself in black and without additional lighting. I tried with the help of a flashlight to shine, that-that thing did not seem a dressing gown for the cleaner (read such statements). I don't think she is. Wonderful and not ordinary cut. Looks beautiful and stylish. On young and slender girls will look great. There were many options to take pictures, but there is no time.
Comfortable, shirts-hoodies. With the size overdone, in Russian 50 it was necessary to take 3XL. And so an oversize came out, even cool. Shipping three weeks track renamed and tracking all the way.