SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is warm. The material is similar to acrylic.
The dress is warm, sewing liked. size 42 on the chest 105 cm tight village.
Very fast shipping
Warm, soft, though it turned out to be a bit narrow on the back, the volume of the chest is 90. I really liked the store, I already looked after a couple of dresses
On the chest 90 presses, but in the rest of the places is excellent. 90-70-97. Stunning quality and very fast delivery. Package from Turkey under the painting.
Ordered 21.01.20, received 31.01.20. Package from Turkey. Not tracked. I liked the quality. Cloth is dense, bone. In size m (40)-excellent for parameters 92-74-92, for height 158-sleeves and the length of the dress is also good. I recommend.
Corresponds to the description. in my Russian size 46, came 42. The fabric is soft, fleecy, but when you look from above, the sensations of either spools, or puffs and it confuses me. The dress itself I liked,
I'm madly happy to find such a great store! This is my first order, and definitely not the last one! Excellent quality, fully matches the photos. Good fabric, pleasant and warm). My parameters: 85-69-98, size s fits. One small newness: a little not convenient to raise your hands, because. The fabric does not stretch. In Kazakhstan came in just 12 days!
Very soft and pleasant. Fabric like a little with a fluff, pile flock. Composition: 80% cotton, 20% polyester. On my parameters 165 cm 87/74/98 cm the village is good!
Excellent dress, warm, pleasant to the body! At a height of 170 cm length as on the model. On the Russian 48-50 the size of the village is good, hides the shortcomings of the figure. Delivery to the Rostov region almost 3 weeks!