SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пиджак супер! Доставка 2 недели в Ростовскую область. Соответствует описанию, очень классный крой, сидит немного оверсайз, но плечи на месте и в рукавах свободно, как на заказ). Ещё отпарю немного и будет норм. Мои параметры 75-95-95, XL сел отлично. На рост 160 рукава до кисти, не укороченные. Ткань синтетика, но качественная, сшит аккуратно, подкладка ровная, ниток торчащих нет. В подарок положили резинку) К покупке однозначно рекомендую. Продавцу спасибо!
Beautiful blazer, identical to the photo. I recommend it 100%
The jacket is good, I like it)
My parameters 84-74-94 sholder 38cm 163cm
Cool jacket. My parameters: 175 height. 95-72-98 Stitched qualitatively
Good quality goods. with the store did not communicate. I recommend the seller
The parcel came for two and a half months
Not yet steaming, but he's very cool. I still did not have a single jacket, everyone was hanging. The size I usually have XS (78/62/88 (my parameters)). He even sat perfectly in the shoulders, took S. Until it is fastened, of course, I'm in position. But I think soon I will wear it))) And came how quickly, for a month in the Moscow region. The store is just a Dushka, although I did not communicate with him, I will order another one after their New Year)
Vēru good, bought second time, thank you.
Nice jacket. Sat a little oversize on the parameter 89-68-89
Wonderful jackets! I ordered myself early in the year olive, now I ordered an olive mother and my own beige. The feeling that the fabric became less dense, but it does not change quality. My mother and I liked) both times as a gift were cute rubber for hair!
I did not like how it sits, the pockets are as high as they are, but returned without gaps, the store is excellent
The article is as in the picture. It suits me perfectly, the article came in 1 Weeks and 2 days which is perfect! I highly recommend this store and with great pleasure that I would continue to buy on this seller
Первый раз на свой 44, заказала L. Обычно ношу М. Сел нормально, но хотелось бы побольше. Не овер, как планировалось. По качеству все отлично, ткань хорошая. Пришел за две недели.
The second time I order in this store. Quality thing! Sewing factory, packed well, the track was tracked. At 85-65-90 took S.
Jacket class, delivery usual on time, about a month
Good quality goods! On the chest 102 passed the buttons a little and the buttons themselves on the legs hang like that. There are no more complaints about quality. Recommend!
Nice jacket. It's good. The fabric is not delighted, but quite decent. The only thing upset the fabric on the cuff. Loose, cheap, lined jacket. On the parameters of og93, from 85, ob103 and growth of 163 took XL. Sat down as it should, no more, no less need
Beauty jacket! On my parameters 100 82-100 the village is good, not oversized, but I had to. The fabric is thin synthetic, on the lining, for the summer itself. Delivery to Primorsky Krai month.
The jacket liked it. The fabric is dense, not natural materials, of course, but to the touch pleasant. Good lining. Buttons are safe. Somewhere the threads are stuck. It's hard to disappoint. The washing in the machine survived. He sits well. I can recommend it.
1626 rubles with all discounts. Growth of 165, about 93, from 70 og 93. The longest jacket-closes the popu. The sleeve on me full, in the shoulders of my narrow sat perfectly