We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It shoots! Super fast shipping!! Article conforms to the description nothing to say!!
This jacket is really cute, thank you
Beautiful! I didn’t think it would be warm at first but very warm! I am size 16/18 US size bust 119 cm. 3xl is perfect!
I was so surprised at the shipping it was super fast! 10 days to be exact and I live in the US. Loooove the jacket so much!
Very cute and comfy. Thick enough to feel a bit warm but thin enough to not cause sweat lol. 10/10.
Object compliant as in the photo, fast shipping, nice material, perfect finish
I ordered the size s. I have very narrow shoulders, chest girth 82, height 160. Looks super. It is not warm at all, but it looks voluminous. Sewn neatly. On a synthetic lining. I'm steaming the steamer.
Super cute!!!!!! Love the material.
Item came faster than expected.I believe i ordered a size medium but fits more like a small,as you can see in the top left hand corner there is a minor stain,and the material of the jacket is nice(windbreaker material)on the inside and the outside is nice aswell.overall I like the jacket.
A little bit thinner than I thought it would be but it still looks good
Excellent quality, as in the picture, sent quickly, came in 2 weeks.
Went for a larger size, so it gives an oversized look. Very nicw
If you are ordering take a size up. Material is good, but jacket isn’t that voluminazed like in the If you are ordering take a size up. Material is good, but jacket isn’t that voluminazed like in the picture.
I love it! I had seen him on a direct heartbeat Instagramer. It is of good quality I do not think it is very hot but very swag and we like it and the delivery a was super fast received in 1 week
This is a summer jacket. without a heater. for the autumn it will be cold in it. but cute, looks good. The size matches.
Отлично, как на фото, куртка легкая на начало осени. Цвет соответствует. Хорошо село на 172 см, ОГ 90
As in the photo I try it's excellent I recommend
Love it!! Will purchase more in the future. Light/airy material.
My favourite spring coat getting another one if this I brought a medium definitely would size up with this one if you want it over size other than that it fits perfect not really the same material as on the picture but definitely worth it for spring or like cute summer nights out