SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 29.03.2020, it came on 17.04.2020. The dress is gentle, romantic. The color is closer to peach. Waist on an elastic band, sleeves also with elastic bands. There's a petticoat. Length on height 164 cm knee, not short. In the summer it will be decent to go to work. My parameters are 85-64-94
The dress is very satisfied! Well sewn, the lines are even, the material is chiffon, a good lining. She took S, perfectly approached the height of 170 and the parameters 85-65-90, just above the knees. Looks great. a little later I will add a photo. I recommend to buy. Thanks to the store, it came quickly.
The dress is beautiful! Coincides with the photo) on the chest 80 cm, waist 58 cm village well-just in size) very nice to spin in it, it's a bell spinning) I recommend!)
It took a very long time! There are no complaints about the quality of the dress. Perfect.
Dress of good quality!!! size m just according to My from 70 to 98 for height 161. nice coloring of bed tones.
Little dress. Fabric by type of chiffon, light, there is a lining. At its height of 160 cm, OB-93 cm, OT-61 cm, OG-83 cm, took S, looks great! I'm happy!
The dress is spring and very girlish! I took M on the growth of 169, on og 86, from 73 and OB 98 and lost it! Quality chiffon, light and airy. Read the full review on Ali sophie_med
Excellent quality, the size grid corresponds to the description. Very beautiful, as at the present Photo of girls-models. I'm delighted, this dress is for a gift, but I'll order more. The parcel came to Ukraine in a week and a half.
Oh, girls, the dress is super. Well, in general, I like it straight .. Very feminine, playful, romantic, flirtatious .. Size M for height 168 is short. It came quickly, weeks for 2-3 in the Krasnodar Territory
Cudowna! Very feminine, beautiful colors, material comfortable and przewiewny, love, one of my most beautiful party dresses, more on my instagramie @ wojtylove