SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jolie
10/10
He's beautiful! Executed qualitatively, beautifully sits, original The store is good! Delivered quickly, with the size helped)))
This quality is just wow, it's convenient in size all and came for 2 weeks in Novosibirsk
Super soft and comfy! Love it!!
Reached quickly, the smell is not pts, very short, barely fixed, to the touch pleasant, although synthetic fabric (95% polyester and 5% spandex). I don't know, it's not bad, but I'm probably gonna be shy to wear it somewhere, except for the cottage...
I'm delighted! Very nice sweater in an unusual style, the color is exactly like in the picture, I like everything! In fact, I can say that the sleeves are long, this is visible from the photo, and a little bit of the sweater itself is short, but I do not consider it for a minus, in this regard everything is convenient. My parameters: og-106, ot-86, took the size XL-everything is perfect
Sweater very very soft, color more flash than I thought but I love
Best Buy!!!!!!
The quality of this sweater is amazing! It’s like one of the comfiest things I’ve ever bought!!! Highly recommend.
This is amazing item * --- * Quality is incredible, color as in the picture Take it, you will not regret it (+ Came extremely quickly)
On height 175 and the usual size M, ordered m is too big. but not scary. Sweater exactly as in the picture. 5 stars to the store .
Excellent quality. Very soft and nice. As described in the publication.
Arrived in short times, beautiful and excellent fabric, soft and with beautiful colors! Satisfied of the purchase!
I recommend it! The material is good and the colors are just like that of the image
The goods came to me in two weeks, the parcel tracking until receipt. Packed in a zip bag, when unpacking an unpleasant smell was not. On its parameters 83-65-93, height 167 cm, I ordered a size M, he approached me perfectly. The size table is correct. The jacket is very warm, soft and pleasant to the touch. The coloring is very interesting. In Hindi style or retro, which I really like for a long time wanted to try on, something like that. The sweater is shortened, not prickly. The neckline is round, on the sleeves of the gum. The quality of tailoring is excellent, the seams are all stitched exactly without passes, without gaps. After washing does not shed, which is a sign that the thing is quality. Material: Polyester, wool, modal. Price now: 1547 but on sale 11.11 will cost 1281
The Super sweater came in a zip bag without smells corresponds to the description (the color on my photos is slightly brighter) soft pleasant but very short is if under the pants with a high fit and then you do not fill it with care the dimensional grid coincides with boldly focus on it thank you very much to the store
I love this sweater. It's a little bit shorter than I expected but dont mind, still looks awesome. I took size L and it fits perfectly to eu 38/40. Came to Poland in 16 days
Soft and warm sweater Size range: S M L XL XXL XXXL 4XL 5XL Goes in retro style, oversize, loose sleeves on an elastic band. Sweater shortened, looks cool, does not prick. Beautiful coloring, machine knitting. To the touch is pleasant, it's a pleasure to wear it. Sleeves at the expense of elastic bands are not long. Material wool filed, 85% + 15% Round neckline collar. Price at the time of purchase: 1333 Now: 1589 On sale will cost even cheaper. Delivery in 12 days