SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The thing is stylish, I sat down on the figure well. Corresponds to the dimensional grid. Thank you store! But the courier delivery service in our city works badly, I twice ordered the courier, waited on the right day and did not wait, but on the day for me it was uncomfortable to call.
The parcel came to Belarus for a month. Jeans of excellent quality, stretch well. I wear 46 size (M), took the size 30, sat down well, you could take more. The store is good, the parcel sent quickly, good quality goods, I advise everyone
Jeans super, I'm fully delighted, the quality is excellent, the size approached perfectly (M) the order came quickly, in general I recommend the producer)
Pants are just fire! !! Delivered in 6 days. Go size in size. I did not communicate with the store. Look more expensive than their price
Up to Krasnodar 13 days went, very quickly. Fabric medium density, behind slightly visible panties. I took a little more and did not regret it. I have a size L +. I took the 32th. The picture is bright.
Something Fine with which it is slightly transparent, otherwise fine
Super trousers, quality print, at OT 63 about 92, height 1,72-size 29 came up perfectly! I do not shine through...
Jeans bomb! Devchat order will not regret! Quality Class-strongly stretch! Who is slender and thin and at the same time loves to tight-fitting take on a smaller size-they are very much stretched! I really liked the jeans in the sock Super! To Mo goods came za-20 days!!! In this huge parcel came all my 5 orders! Always like that! Thank you very much!!!!
Ot70, OB 90, height 164, size 28-sat clearly! I really liked them, they are stretch, the description of the store corresponds, the print is clear, the loop is processed and cut, the button is in place. I'll take more! (my daughter also asks)). Thank you very much! Recommended! Cool!
Excellent! On the hips 100 and wide legs approached 30 size. When I got it, I thought I would not fit. But they are very stretch. Received after 5 days in Moscow! Mega-fast! Thank you very much to the store for excellent quality and fast delivery!
The goods came within 1,5 weeks, tracked. Corresponds to the description! Normal quality, thin, malomerki! Thank you so much! I recommend the goods and the store!
Thank you very much store. I'm super happy. I recommend the beautiful product. My weight.120 height 5.3. It fits my body. I love it. If you want it a little more loose you can order one size more
I love them! Both the fabric, and the drawings and the shape of the trousers, are perfect! And they 've come very fast. Size 30 corresponds to a 36-38 approx
Size butt. My daughter hopes that she will stretch a little. Thank you. Pretty fast.
In my 36 European 28 size sat very well. Slightly thin fabric because of this translucent. But normally))) the picture is located slightly different than in the picture
The jeans are identical to the advertised ones. It is fine spring-summer fabric, from a broken white, the very colorful drawing, well finished. The pockets are of fine lining fabric. They're kind of elastic. The largest size 32, gives for a European 38 M. I'm more of a 40 and I get up but they don't close me. Shipping has been fast in 12 days to Spain and contact the good store. Recommended.
Wow! What a beauty! It's not stickers, it's a printed drawing! Size approached! Thanks for the truthful feedback. The store's grid corresponds to the sizes
Perfect, I ordered size 27 and weight 51 kilos. Very Recommended
magnifique jean's blanc beau tissus exactement comme sur la photo du vendeur
Product complies with the description and fast shipment, pants dress right and are stretch, fabric also good.