SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous, I want to buy more, nice and thick
Jacket liked, without lining, shortened, on S took S
Cool autumn spring jacket for warm weather. Unusual. For my taste, there is not enough lining and perhaps elastic bands in the belt, since the waist is 64 cm wide. And so warm, pleasant, light, effective due to white color. Quality is good. I liked it. Lucky to win for cent and coins. Responsible nice store. Responds quickly. Thank you very much! Very nice. In general, quality and service in the store at the highest level. Some pleasant impressions. Sent quickly. Shipping about 30 days. I recommend.
Well, this is certainly not a warm fur coat, but it looks decent. and really dense, in early autumn or late spring over a shirt or dress will be warm. looks very pretty. came quickly. I recommend!
Garna jacket-jacket. Vona schvidsche milk ring, the night of the outdoor. On the warmth of the spring will be the dosage of variant. The jacket is crowned with ale men and hot for the crowned dodati triški dovžini. Mi Rist 158 cm Ale I would have finished 3-4 cm. I do not like my idea to be special, if my back is bare, to be jealous of jeans. The jacket itself, and the skin and cuffs on the back. Kishenki do not accept. The cuffs should be stretched to the hand, that's the food, without the food-not viide. The layout of the marvelous material. It was similar to pidsohlu gauze. The sticks are rubbish material. Ale is a strong discomfort. Thread, how to wash-it's not. And from the OCYA "Sheepskin" of the cane vilazit, yakshko skubati. Delivery Bula schvidka-here 2 quiet.
The goods are happy! The size approached, odorless a little sleeves are short, but not scary! I'm delighted! Thank you store!
I got it in 11 days, the jacket is beautiful. Would definitely recommend.
Just as shown! Love it. Really cute on
excellent choice. very warm and thick
No inside pockets. Comes with label and composition and washing info. Buttons hold well; I tried stretching out my arms and they didn’t pop open. For parameters 85-66-88, a loose look at the front, but nicely fits to body shape when you look at it from the side. No smell. Came fairly quickly, so I am happy. A cream colour. Recommend for the sort of weather found in spring.
All as in the photo! the size approached perfectly, on the European S-Xs took S. my parameters og 85 from 63, the height of 158 all the village is excellent! the coat itself is long product with collar on the back 50 cm, front 42 cm, sleeve length 47 cm, from shoulder to shoulder in front 53 cm, back 55 cm, waist width before 45 cm, back 49 cm, very tightly on the wrist fastened cuffs, I have 14 cm girth
Excellent quality. All as in the description. The size corresponds to the store's size grid. Shipping is very fast
coat is very nice. its good for spring, as its very light. store is very responsible. delivery is fast recommended