SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Спасибо огромное продавцу! ❤️ Очень довольна покупкой, курточка отличная! Рост 173 см рукав как раз.
It came in 2 weeks, the size matches. In the autumn it's warm to walk, but for winter it's too thin.
Nickel, I took a size above what I usually take (S to M)
Very beautiful
I love it I was so excited when it arrived to my house I had to wear it out today it’s a really good coat for the money , I got a M but normally I’m a S and it fits perfectly I would say go a size up
Sympa, pas si fin que ça, fidèle à la taille
This item is very cute and it’s exactly like the picture also great quality and very soft I recommend this jacket to anyone
Good, looks not bad) at a temperature somewhere + 10-15, but very short to the waist
Very nice, thick and white not creamy white. Just white. But I like it, the reviews says it all. Lots of good reviews almost always a guarantee.
Как на картинке. Доставка быстрая. На мои параметры все подошло, рост 175, 85/70/95, рукав - 60см, вес - 65кг
Super pretty I took it in perfect M too beautiful and it arrived super early in France I did not expect at least two weeks super as in the photo
ordered this 9.25 and it came 10.05 i usually wear a size small (5'0 125lbs) but i didn't want it to fit like a crop top, so i got a medium
It’s perfect I would size up cause I’m normally a medium and I got a large and it fit perfect
Very cute, looks exactly like the picture
Short light jacket, cozy. Sleeve is good in length, my height is 175, often short are. The length of jeans with high waist goes
Really nice. It’s thick and warm but the inside does have that thin cheap “silk” material but the fluff is thick so it’s still warm I recommend I got a L I wear size 8-10uk but I get 12 in coats for space honestly this is giving 10-12uk but I wear dd so it might just be my chest giving lack of space still can wear comfortably
очень красиво
it arrived super quickly and it's very nice quality! i usually wear s/xs and s fits perfectly not too tight, not too oversized. it's not for very cold winter but still Amazing
It's very cute and warm the exact color charm me thank you store
Good product recommend crazy and take it small size frankly I like I took M