SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pricked-wool-warm
Really itchy but good quality
kawaii!
The coat is really excellent, NL girls size more than 46 it can not be viewed))) it came quickly enough, slightly more than 2 weeks in the Krasnodar Territory, the receipt was convenient, in the five. The fabric is really woolen, very pleasant to the touch, the color is beautiful gray-brown, the seams are even, pockets are comfortable-in general, do not complain! On the arms 98 × 68 × 102 in the chest, shoulders and hands-not enough, in the hips in the butt. It is a pity that there is no larger size ((( About the return and communication with the store-were written, he replied very quickly, and really tried to help (glitchilo registration return), the return issued, sent really free, paid only the package, to Moscow (there the Center for receiving returns) reached three days, after another 3 days returned money! So all the parameters are just super!
Nice fitted good material
The coat is excellent. On dry autumn is an ideal option, warm, slightly pricked, T. K. Wool. At 44 size took M.
It's cool. The coat is thin, without lining, but I hope that it will be warm, it came crumpled, patted and you look great. Minus the same as all similar models-the chest and Gordo are open, so that it was warm to need a scarf
My height is 171 cm. Parameters 86/65/94. I usually wear the 44th size. There is good stock here. On the 46th, too, will sit perfectly. On a three-dimensional sweatshirt, too, will climb :) the material is very pleasant. The wool in the composition is felt. Seams are all perfectly stitched. There was no smell. Delivery is very fast. The coat came in record time. Sleeves along the length are excellent. We can deploy. General kind of coat it does not spoil at all
Looks very worthy. The color is very beautiful. Composition 80% wool. It's been a long time.
I'm delighted. The coat is definitely more expensive than its price. At 174 84-66-97 the village is very good. I'm glad that I took with, more would be great.
Very cool coat! Woolen, pricked and warm in it! The store recommended taking the size s all perfectly fit! It looks very expensive! Thank you!
Coat without lining. Composition on label 80% sheep wool and 20% polyester. Prickly, only on the jacket
Everything is for sure. I took the size L for height 175 and OG 92 from 75 about 98-village perfectly and the sleeves are super! Reached in a week in Perm
On ob102 the village is dense, the quality is good, the threads do not stick out.
I read reviews and ordered L. Parameters og88, from 72, about 93, height 165. The sleeves are slightly short, the hem had to be done less. And apparently you have to change the buttons, a very wide smell. For some reason there is no loop to hang.
Coat of excellent quality, size m well sat on M, even you could take L, shoulders back to back. Sleeves for growth 157 are slightly long, but not critical. Warm and clearly in the composition of wool. The color is gray-brown, even closer to Brown. It came quickly.
Потрясающее пальто! Супер качество! Доставка менее 3 недель. На рост 163 см, вес 50 кг s подошло хорошо. Рекомендую, очень довольна!!!
Мои параметры 85-62-94 М сел как современный оверсайз, но буду перешивать шлевки для кушака, очень высоко, и пуговицы немного. Плотный шерстяной материал, не тоненький! Отличное пальто, выглядит дорого и стильно.
хорошее, теплое пальто
Отличное пальто, без запаха, без торчащих ниток. Продавец ответил на все вопросы. Быстрая доставка