SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are fanatical to these vestidos, I love them, the quality of the fabric and the workmanship are excellent. Thank you, the store and the Tienda. Recommended and apart always arrive very fast
Maybe someone will help, OG 105, OT 86, OB 110 approached the size is very good 4 XL
Este vestido es absolutamente precioso. Llegó bastante pronto, el tejido es mejor de lo que esperaba y es muy suave. Pedid una talla más!!!! Suelo llevar la M y pedí la L, me queda bien pero de pecho un poco justo, a veces se me saltan los botones de arriba. Me gusta mucho pero no se termina de ajustar al cuerpo por la zona de los botones.
I am European XS-S and this was a little bit big for me around the waist. My body is X shaped, so the dress fit well from the top and hips and waist too large on the waist, but was what expected with this model. With little fixing will be perfect. I am really happy with the product, price-quality is good. I didn’t communicate with the store.
Я в восторге!! Платье пришло в срок (9 августа и трек полностью отслеживался), но пишу отзыв только сейчас, потому что очень хотелось дождаться фотосессии в ципао. Местами торчали ниточки, но это не проблема (их аккуратно можно подрезать). Прошито хорошо, заклёпки не болтаются и держаться достаточно крепко. Рисунок красиво переливается на солнце. Брала размер S, но все равно немного свободно, что в принципе неплохо, потому что движения не сковывает. Из-за разрезов иногда выглядывают трусы и попа Поэтому лучше ещё прикупить "трусы безопасности" (так их в Китае называют). В общем, я очень довольна и потом закажу ещё одно, но уже длинное
Excellent produit, conforme la description et de très bonne qualité.
wauw! prachtig! ben blij dat ik een xxxl heb gekocht. past perfect voor een europese m. prachtige stof! echt een aanrader!
Dress good. Spacious also good. The pattern on the dress will be embroidered. Delivery Week Three to MSK.
When ordering with was written with the store for Clarification of the size. Quickly replied. The goods were tracked completely. Went to Kursk for about a month. Quality is good. The only thing, you have to change a little riveting in the chest area. To the seller Thank you very much. I will order more
The dress is So Amazing, i Love it and I higly recomended!!!!!! I took size M and is OK. My parameters are 91-57-84(bust) i will tight more to waist. The shoulders, bust and hips it came me perfectly. Îs The order is came in two month and 10 days.