SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress goodly, rozm 5 suits polskiemu 98 :)
Beautiful. Was the perfect size in my 2 years. Bought the 3 T. Believe that gets better if placed another track for value more. Is the criterion who buy.
Dress pretty top cotton half with synthetic bottom tulle smell extraneous no ribbon on the belt came separately I thought that it would be sewn
Delivery month to buryatim. good dress. Top cotton, bottom synthetic podjubnik, 2 skirts tulle and tulle with Lurex. The size approached, only the arms are long very. And so very good dress.
The dress for a height of 125 cm was short. Short even in the sleeves! Chose the size 8 (140) cm and it turned out to be small! Opened a dispute and the store without talking returned half of the amount of the value of the goods. The dress is good, you will have to change. The seller is honest from here and evaluation.
Super
Happened in 11 days to Poland. Daughter has 110-116.bardziej growth. Zamówiłam size 130.i all is OK. Just IN time. Nice cotton heaps that not biting and great down.
very good dress. good quality. this is my second time buying. I dont regret it. just get a bigger size because lining is really short
On the baby of 1,5 came the size of 3 T without stock. But the sleeves are too long. 2nd ordered, 19th received. Delivery is fast. The quality is not bad, but it will have to be refined: in stupid sewn ribbons for the belt, above the waist line, so it looks ugly.
A lot of e beautiful, but E Malko ksychka. To Bulgaria pristig for two sedatives