SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very beautiful!!!! Lace of good quality, fabric quality and important fact back of natural fabric. It took more than two months.
top part of the dress is not good.
Made fine, perfect size, advice store
Is a little darker. But is turning and gun quite
Costume carefully made without brzydkiego smell. I am very satisfied with this purchase. We sincerely thank you and recommend salesman! Pack szła approx 2 weeks. Not kontaktowalam the store.
This perfect very cool fast delivery. Thank you my daughter will be super happy!
Very nice, it's Princess's. It looks of quality. It is 5 years old and the girl turns 4 and p is a +-21 kg. It looks perfect on you. Osea order a size Plus or two.
The costume is very good quality for its money. Stitched qualitatively. And it looks gorgeous. The delivery was fast enough, but the store sent the goods only after 4 days, so the costume was late for the event. With the seller did not communicate
I ordered two dresses from the store 11.11 Cinderella with short sleeves and here is such Snow White. Dresses are very, very cool, did not expect even so good quality. Both ordered size 4 T, Cinderella for a daughter of 4 years, height 99 cm, Snow White for a daughter of 2,5 years, height 89 cm. Dresses sit well, but Snow White in the belt is wide. The sizes correspond to the claimed and table. Do not malomerit. Delivery a little more than a month. Received 23.12. The youngest on the matinee did not have time, passed this morning, and the elder just in time for 25.12. Recommend product and seller
Thanks to the store, the product is very good for its price, in the chest area of HB fabric, everything is very well stitched