SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the product is satisfied! Ordered for a girl 5 years. We made an order 11.11, and received only 07. 02 .. by the new year did not have time! but on the nose of March 8))
Just like the description I demand about a month. We loved it a little big but that has a solution to the future.
The dress went more than 2 months. Opened dispute after the end of the delivery time. But noted, since the order still arrived. The dress is very good, without defects. It is a pity that it was not possible to dress for the new year! In addition, I did not guess with the size. My daughter is 5 years old, high. Size 122. Took for 7 years (suddenly malomerka), writes R. 140. Big on her. If necessary, you can fix the situation from behind a little by making a crease in the overlap with a zipper and everything will be OK. Dress advise, take the size in size, without stock.
Very decent dress! On a child with a height of 121 cm took 6 T (height 130) straight perfectly. The dress has 2 lower layers of skirt + 2 layers of top skirt of tulle. The stars are embroidered with paillettes, the dress is all poured skirt lush, in the photo only from the parcel, all the dress is crumpled.
The goods are good. But with delivery is deaf. Promised to deliver in 23 days, and he in 30 days came only to the customs of the Russian Federation. instead of 5 days of preparation sent in 6. it all spoils. I took my daughter to the matinee, oh it came very late.
so pleased with the product. As described, very nice and good quality of the dress. no smell.
Lovely dress! A little bigger than expected but she will wear it longer
Perfect quality will buy more thank you store
Very satisfied! Very bonitoideal dress for a princess like me girl, excellent quality, fabric quality and inner lining, beautiful bow, ideal size for my girl. Quick delivery, I arrive in 19 days. Thank you very much
Thank you very much for the amazing dress. very chic.