SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The skirt is cool. On my hips 90 cm, the size is perfect. The fabric is good, but the lining is not very.
Lovely skirt, read the sizing guide, had to go one size up from the Z shop
Great! Superb quality identical to that of the store in cheaper and received in two weeks only! Thank you perfect !!
I am very satisfied with the skirt it is as in the photo it is beautiful is of very good quality! Size a little just fortunately I took size L.
Skirt of super good quality. Nice and nice. Ordered on 11.11.20 arrived on 19.11.20
Reasonable fast shipping. Good quality. It came with a shein label
Very nice skirt, very good quality
Skirt exactly like this in zarze! Very fast shipping to Poland, szło only one week :)
Pedi la talla L que equivaldría a una 38/40 de España la tela es de buena calidad y los volantes tienen bastante apresto para que tengan cuerpo y no transparenta ya que esta forrada, y me parece que tiene una buena largura por lo menos para mi que mido 1,68cm.Me ha encantado.Tardo unas 3 semanas en llegar.
Colis reçu rapidement jupe juste parfait exactement identique à la photo similaire à celle de Zara
Es preciosa. Una calidad excelente.
Livraison super rapide, très belle jupe taille bien.
Perfect!!! I really Love it and can recommand the store. Nice quality- took a size bigger than usual. Normally didnt want to buy here anymore. It took too much time. 2/3 months sometimes... but it was a Good decision to try it with this seller. The fastest Order on Ali Express i got. Thanks
Skirt as in the photo of the store. On the hips 100 took the size L, so that the length was adequate. She sat down well, but what you see in my photo, I went to the waist. There was a very large stock) on another type of figure, maybe, and do not have to suture. And so the fabric and sewing are excellent, I will wear it with pleasure.
I love it, it looks super pretty and the size is perfect
I love thank you to the store.
Falda perfecta, muy bonita. No es nada transparente. Ha llegado muy rapido (2 semanas y unos dias)
I like it a lot, just like the picture, I ordered size m and normal use a European 38-40, from the waist I'm a little loose but if I asked for the s I sure wouldn't stay out of the hip, it took a week and a half to arrive, very happy with the product
Very happy identical to the zara I recommend arrives in about 1 month
I love it, and the color like that off white and makes you a model, I don't know maca anything