SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is excellent, it came quickly, I advise everyone.
The dress is very beautiful, corresponds to the photos. Came quickly
Beautiful dress and good quality. Immediately washed, as there was a smell, after hand washing all the asterisks were in place. The dress is also good for pregnant women.
magnifique
Wonderful! good quality & fast delivery :) More on my instagram: @saraxsarna
Everything is fine, delivered quickly, there is no smell. Looks very airy and fabulous!
It's just a bomb, a really worthwhile purchase, a wonderful dress, came up perfectly. My height is 170 and the skirt gets me just below the knees, just right. The waist plays no role, the belt is fabric and it can be freely adjusted, the store put the suspension, very in the subject. Fast shipping
It's wonderful! I ordered it for my birthday and was afraid that it would not have time to come, but everything cost.
Very beautiful dress, height 168 and well suited, as a gift went earrings, very pleased, I recommend the dress
It's gorgeous
The dress is very cool) just like the night sky) very light and comfortable) looks very cool) you can safely put on one) the truth of the skirt shines a little, but this is if you look at it) (although the black skirt, and not transparent) as a gift and earrings are the same as the belt of the dress) very cute) The parcel came quickly and smaller (in size) than I thought) in general, I recommend)
Very beautiful dress
The dress is beautiful, very elegant. Went to Moscow for 1,5 months. Thanks to the store for the gift.
Delivery is long to Moscow 2 months, the order was made at the end of November, according to reviews all came for 2 weeks, I only came to dress at the end of January, for the new year it did not work! The dress looks gorgeous live, everything is poured. Counting the ropes of black can be adjusted the size of the waist, hands, back.
Charming dress, rode less than a month❤️Take unequivocally
I bought a dress for the new year It is very beautifully glitters also put a gift Delivery took 1,5 months
Dear, it's just a blade of the barrel, it came to Yaroslavl exactly for 3 weeks! thank you very much
Dress bomb) Height 169-170, knee-length dress Stitched perfectly, nothing sticks out (threads, extra fabric) Thank you for the gift) I ordered Black. Yellow Stars *