SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Surprisingly high quality. Doesnβt feel cheaply made like other clothes on here. I would definitely reccomend getting many sizes over your normal.
This sweater is perfect so perfect great material so thick and for a great price I wear it alll the time now ;-; I love it so much Iβd give 20 stars if I could !!! Iβm 5,6.... 167 cm , and it is perfectly baggy 10/10 recommend. It arrived fast and I got large
Small size but it's pretty it looks like the top
ΠΠ½Π΅ ΠΎΡΠ΅Π½Ρ ΠΏΠΎΠ½ΡΠ°Π²ΠΈΠ»Π°ΡΡ ΠΊΠΎΡΡΠ°. Π ΠΏΠΎΠ΄Π°ΡΠΎΠΊ ΠΏΠΎΠ»ΠΎΠΆΠΈΠ»ΠΈ ΡΠ΅Π·ΠΈΠ½ΠΊΡ. ΠΠΎΡΡΠ° Π±Π»Π΅Π΄Π½Π΅Π΅ Π² ΠΆΠΈΠ·Π½ΠΈ, Π½ΠΎ Π²ΡΠ½ ΡΠ°Π²Π½ΠΎ ΠΎΡΠ΅Π½Ρ ΠΌΠΈΠ»Π°Ρ ΠΈ ΠΊΡΠ°ΡΠΈΠ²Π°Ρ.
a little more yellow than it looked in the pictures but still v nice
Warm, fleece. I'm happy
ΠΡΠ³Π»ΡΠ΄Π΅Ρ ΡΠΎΡΠ½ΠΎ ΠΊΠ°ΠΊ Π½Π° ΠΊΠ°ΡΡΠΈΠ½ΠΊΠ΅ ΠΈ Π΄ΠΎΡΡΠ°Π΄ΠΎΡΠ½ΠΎ ΠΏΠ»ΠΎΡΠ½ΡΠΉ. ΠΠΎΠ²ΠΎΠ»ΡΠ½Π° ΠΏΠΎΠΊΡΠΏΠΊΠΎΠΉ. ΠΡΠΈΡΠ΅Π» Π·Π° ΠΌΠ΅ΡΡΡ
Very fast shipping to Canada! I love how cute it looks!
Kapets I was so afraid that I will not fit!! Karchoy height I'm 168, chest 93, waist 75. Slightly lower than the ass, I wanted like an oversize Meow
It's very good quality, the only bad thing is q took about two and a half months apart from that all perfect
Cool ordered Black but came color khaki
the quality is super amazing iβm just scared to wash it bc i feel like the little logos would slowly fade
It is very soft and inside it is warm, the quality of the drawings is not very good but I don't think it falls, the phrase below is written in a invented language jajsjjs It took about 2 weeks or so
Very long sent, 2 weeks. Came to perm for 1,5 months. The jacket liked my daughter, comfortable, corresponds to the photo. On R. 44-46 oversize. I recommend the goods and the store!
That's crazy cute! Height 162, weight 47, as a dress almost, what size you can see above INST: tran9u1ity (I hope to look <3) delivery is not fast,,, By the way, the print is not embroidery, but the sticker, but it looks beautiful;)
Super even if the pictures on it are of poor quality
Wonderful sweatshirt) 10/10 Sizes match Came in 14 days I advise everyone)ββ& Middot;
Clothes approached, the store put more elastic bands for hair
This is the most quality that I ever ordered with Ali, warm, soft, just love
I think it's okay. I thought the pictures were embroidered, but no, well, it's not scary. Only thanks to the flash noticed that on the jacket there is some square light