SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful.❤️, The fabric is fine but tough, it feels very comfortable, although I stay a little wide but it is perfect with the design, very good design quality. It took about a month to get to MX, the package was good condition to me. Everything perfect
I loved it, it's beautiful and very long, light and soft. Good quality is noted.
It looked longer, but it is beautiful, very good quality, beautiful design, totally recommended
Very nice, I like me
Excellent kimono, the print is clear, the seams are good, the threads do not stick out anywhere. The fabric, of course, is full of synthetics, but on the T-shirt/T-shirt evening to throw quite comfortable. Delivery is very fast
Came for 7 days in Novosibirsk. Height 167, weight 72. Slightly presses the elastic, but not critical.
Восхитительное кимоно, лёгкое, аккуратно пошито, без запаха. Приятная ткань, принт хороший, без подтёков. На рост 180см подол кимоно на несколько сантиметров выше колен, а рукава чуть ниже локтей. Не так длинно, но это ожидаемо, лично меня всё устраивает, главное, что зад прикрыт. Прибыло в Канаду супер быстро, брала платную доставку за 15-30 дней. Заняло полторы недели где то. Товар и продавца советую, буду заказывать ещё
выглядит приятно, но минус, что магнитится. в целом норм доставлено в Петербург за 6 дней
дочь очень довольна. выглядит отлично, качество хорошее.
Кимоно соответствует описанию. На мой взгляд рисунок немного размыт,если приглядеться. В целом,смотрится отлично. Доставка и отправка прошла очень быстро, пояс в комплекте. На рост 155 ровно закрывает колени, рукава 3/4. К покупке рекомендую
It's cool! Light, well stocked, belt put, length-to the middle of the ankle (for height 156).
I love it!!!!!
Kimono exactly as in the photo, the material is pleasant, light, opaque. The belt is included. Very well packed: Inside the Postal package is another branded zip package of the store. There is almost no smell, the seams are even, the pattern is very clear. It came quickly, 3 days before the expected delivery time. On my height 161-just below the knees in length.
I liked it very much! And it came quickly! For the summer, a great thing. My height 156 therefore kimono just below the knees and the quality is not bad
The robe will smell only on a thin girl (in the photo of the thigh 90), if the hips are more than a hundred will be like a cape. I would like to wider) but, in general, the goods are satisfied. Recommend!
I am really satisfied with how this kimono turned out. I have ordered two of them and both came in perfect state. The belts for the kimonos were different, tho. One with the same printing as the kimono, the other with clear black belt, both are looking good and are okay, so I do not take it as a minus. The material of the kimono is also very good. It is not heavy, but also not too light and see-through. In general it is a really comfortable material and I couldn't be happier. The kimono also came very quickly. The lenght is good too, I have 170cm and it ends right above my knees.
Very cool, delivery would be fast, if the Russian Post did not decide to hide my parcel (for something) for a week and a half, and so I had to wait almost a month
Good Como. Quality is not bad. The seams are even, nothing sticks out and does not braid.
I really liked it. It is shorter than the picture looks, despite the fact that my height is 160. high, be careful. Printing quality is excellent. Fabric quality on 5ku. Soft viscose, similar to silk, is not electrified. Very detailed cranes.
Beautiful! Good fabric, awesome print. Ordered 17th June, came 26th June.