SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top je la recommande j’aime trop
The dress is just perfect. There is no smell, the thread does not stick out. In Ukraine came less than 20 days on the NP. The parcel was tracked. In the photo, the dress was dirty dog (everything was washed, by the way), but it came in a perfectly clean condition. My height is 168, weight is 53. On the chest a little stretches, it was necessary to take on a larger size. I recommend the product. Thank you!)
Je n’est pas retirée mon colis au pont relay à temps et il a donc étais renvoyer au vendeur j’ai fait un litige et j’ai étais remboursé directement après. Rien a dire très bonne entente avec le vendeur. Dégoûter quand même de ne pas avoir la robe mais je vais la recommandée
La robe correspond aux photos , très belle et élegante . Attention legerement transparente
The dress is just delighted. The fabric is pleasant, smooth seams and no sticking threads. On the parameters 93/69/93 took the size M, the village is right on the figure. In the evening 09.08 made an order and 19.08 already took from the new mail office. Thank you to the store for such efficiency. I will definitely take one more in a different color.
Very nice dress, makes a beautiful silhouette. Transparent Attention! I took a size S for 1m65, 60kg (90-67-94). It's perfect. It's slightly just at the chest but it's OK!
Niquel (I received it after 1 week and again)
The quality is not really cotton but great. The delivery was super fast in 1 week and a half I received my delivery.
Super quality and battery my size I recommend
Beautiful! But be careful if you have a big chest
Love it! I am greatly satisfied with this purchase however the girls pay attention to what you put below because it is transparent but I assure you that it is exactly the same dress! In addition the order arrived two weeks before its scheduled date I am really happy thank you very much
Best quality ever and fast shipping I 100% recommended
Top attention très transparent
I asked for two more sizes because in the comments it said it was very small and nothing to see the dress stretch much ask for its normal size, transparent a bit but it's beautiful and the fabric pretty good I liked it very much
Nothing to say the quality is just wouah, I order it in s for my girlfriend and she size perfect
The dress is beautiful, it makes incredible shapes parcontra if you have a small chest like me be careful
Omgggg the dress is beautiful!!!!
I just got the order, I'm super satisfied, it's either the same or better than the inmagen. I love it. Beautiful I add my expectations.
I love it!!! I measure 1,76m
It's my favorite dress!!! Buy it, land the little ones! Received in only 9 days! I measure 1m59 and I weigh 52kg, I have a size of 68cm and my hips are 92cm. The slot is niquel for my size, neither too high nor too low. Only downside is that actually it is a little transparent but with an invisible thong almost invisible, there are just the sides of the back that are seen a little because of the small fats that I have. But otherwise, I recommend 100%!