SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much! It's beautiful
The dress is super, very beautiful. All as in the photo. The truth went very long, almost 4 months, ordered in November, and it came on March 1. But this, I think because of problems in China, the store here is not. Size 3 T ordered for 2,6. Of course, it will be on growth, I think years to 4 will wear. Behind the dress there is a ribbon that can be adjusted on the belt. The lift is very lush, 5 layers.
Wonderful dress, sometimes child says that hurt armpit of sequins, scratch, the first photo without подюбки, the second with подюбкой, there is almost no difference
Oh my gosh, this little dress is super cute and the colors are so vibrant and can’t wait to put it on to my baby little girl. thank you so much store.
Very good dress. The store sent well quickly. For 4 years I ordered 120 cm. A bit wide. But it's not scary. We'll grow up. I advise you to buy, for such money.
It came on time as it should have. Dress Super. Slightly uneven seams, but they are not noticeable at all. Ordered for 5 years took 6 T. Came size 130. And 5 T would also fit I think. But took with a margin. Thank you. I recommend.
Dress cool! Quality for the price, it is perfect! Most importantly daughter happy! We will take more and the rest of the dress! My daughter 4 years, very thin, have size T perfectly fit, slightly шроковато in waist, but there are straps can be tightened.
Really good quality! Nice fabric! I’m happy My daughter almost 2 year, 22 month, I’m ordered 90size
The dress came in 2 weeks. Very fast. Corresponds to the description and photo. Beautiful. I share the photo directly from the package. I think after steaming it will look even better
Very beautiful dress! The camera does not convey all the splendor and shine! Steam and more More Beautiful will be) on a plump girl with a height of 97 cm, 15 kg ordered 4 T, on the exchange 110 cm. Just! There is a stock in the waist, but the armholes are exactly as it should, not back-to-back. If you choose to NG or some kind of near event, order a larger size from your own. On growth-two sizes.